To the right you will find some Frequently Asked Questions and also step by step
directions for some often-asked-about tasks related to navigating the site.
Don’t see your question here? Please visit our Contact
Us page and either call or email us!
From the homepage select “Register Here” and you will be asked to choose
whether you are an individual user or a medical professional. Select the appropriate
choice then fill in all of the required fields in the registration form. Select
your secure password image and phrase, agree to the Terms and Conditions, then hit
How many types of memberships are there?
Sign up be a Patient subscriber FREE includes 15 studies. Medical professional/groups
we offer several options consisting of monthly subscriber plans as low as 99.97
for 25 studies a month. Options are also available for exclusive use license agreement
or a pay for usage agreement. Our representative will work with you on the best
option for your needs. Patients upload your first 15 studies completely free no
matter how many images. Go ahead join the MyMedPix247.com Network
How much does this cost?
Patients FREE upload your first 15 studies, we offer a highly safe, secure and
accessible way to share with all your medical team. MyMedPix247 was created by
medical professionals dedicated to their Hippocratic Oath and committed to helping
people by using advanced technologies to help them learn from each other and provide
high quality patient care.
Why am I required to provide an email address?
Your email address is the ONLY way we have to communicate with you. It is used to
inform you of updates and to answer any questions that you may have. It is also
used in our external messaging system.
If for any reason you stop using the email on record, please make sure to update
your profile and provide us with a new email address. Your email is essential to
reset your password.
What kind of internet access do I need to properly access MyMedPix247?
You will need a secure, high-speed internet connection in order to log in and access
your files. We encourage you to exercise caution when using a public or open-access
internet connection, just as you would if you were doing online banking. Speed of
uploading files will be based on your internet connection.
What browsers and operating systems does this site work with?
This website is optimized for Internet Explorer 9, Chrome, Firefox and Safari.
How secure is “secure”?
MyMedPix247 is extremely secure. Please visit our Security
to read about the vast security measures and precautions that are taken
to protect your data.
Do you have an app?
Yes! Our app is compatible with iPhone, iPad and Android. Please visit iTunes or
Marketplace to download the MyMedPix247 app to your portable device. It’s
a great way to bring your medical images with you whenever you are visiting your
doctors or going for a second opinion. For healthcare providers the app allows mobile
access to the images so that you don't have to wait until you have access to a laptop
or desktop to review images.
What is a study, a series, an image, etc.?
When you have an MRI of the brain for example, the technologist takes more than
one view of the brain: side to side, up and down, etc. Each view can be taken with
different parameters, for example T1, T2, Flash, etc. These different views are
known as ‘series’. Each series with its specific parameters is made
of a number of images. All the series put together form the ‘study’.
So a study is made up of different series which in turn are made of many images.
How do I view my studies/images?
You can view your images in 2 ways. The first way is via a web page – this
is the easiest and is great for viewing on iPhones, iPads, Androids and laptops.
The second way is to use a specialized viewer called a MyMedPix247 viewer –
this requires having the Java program installed on your computer but it allows for
much more manipulation of the images. You log into MyMedPix247 and then select how
you want to view it (regular or MyMedPix247).
First, locate the study. To see the study in the MyMedPix247 viewer, click the eye
A Java plug in will open and you will be able to see the study in that window. To
see the study in the HTML5 viewer, click on the Android/Apple icon
. A new browser tab will open and you will be able to see the
study in it.
Both viewers are very intuitive. In order to get the maximum benefits from either,
some time exploring the different icons and functionalities.
Who uploads the images onto the site?
You have the option to upload your images onto the site, or one of your medical
providers may upload them for you.
How do I upload a study/image?
To upload an image to MyMedPix247, first make sure that the original image you have
is in MyMedPix247 format. Your radiology center should be able to give you a CD
with just MyMedPix247 files.
Follow these steps to upload your study/images:
- Click on the Upload tab
- A Java program will automatically start (make sure you have
Java installed on your computer) (https://www.java.com/en/)
- The Java uploader will open up
- Inside that uploader you can browse until you reach the
current location of your study. Typically this is your CD/DVD drive
- Select that drive then click OK. The program will find the
necessary files and fill the box with them
- Click on Upload. Depending on how fast your internet connection
is and how big the
study is, it may take anywhere from 1 to 10 minutes to upload
- Once you have finished the upload you can see the study in your
To share your studies/images with others, see "How Do I Share My Study/Images
Note: there is a progress bar to track the upload. If no files are found, it may
mean that your study is not in MyMedPix247 format and you should contact your radiologist
and request your study in MyMedPix247 format.
As soon as the upload is finished the images are instantaneously available for viewing.
How quickly are the studies/images uploaded?
Uploading records to the site depends on the speed of your internet service and
the amount of images you are trying to upload. However, in most cases with a high-speed
uninterrupted Cable/DSL line upload, you can expect to see your images in five to
fifteen minutes, if not sooner.
What does “PACS” mean?
PACS stands for Picture Archiving and Communication System. It is a software program
that is needed to organize radiological studies and facilitate the sharing of images
as well. MyMedPix247 allows you to assign studies to colleagues in order to expedite
consults and second opinions across PACS boundaries.
What is the difference between a ‘Simplified View’ and ‘Detailed
The ‘Simplified View’ is optimized for the simple uploading, viewing
and sharing of studies, as well as the accessing of messages. You can use it to
invite non-registered guests to view your images. It is the default view.
The ‘Detailed View’ is optimized for more robust functions, such as
sharing or deleting more than one study at a time, starting groups, accessing messages,
editing profiles, linking accounts and inviting others to join MyMedPix247.
What do those icons in the margin mean in View Study?
The ‘back’ arrow allows user to go to the previous screen inside the
Toggles the display of the image information on the screen
Allows user to choose which series they want to see. In order for this option to
work, highlight one of the panels by clicking on it
Allows user to change the display arrangements of the images. Double clicking on
any given panel allows for a single panel view.
Allows user to see the previous image in a given series. For this to work a panel
needs to be highlighted
Allows user to see the next image in a given series. For this to work a panel needs
to be highlighted
These buttons deal mainly with the functionalities of the finger
sliding on the screen in touch screen devices or the ‘cursor dragging’
for non-touch screen displays.
Resets the image to its original display
Allows user to change the contrast of the images by sliding a finger on the screen
or by ‘dragging’ the cursor on a traditional monitor. This is the default
Allows user to zoom in or out. Some touch screen devices may allow zooming in or
out by pinching the fingers on the screen without having to use this icon
Allows user to pan the image on the screen
Allows user to scroll to a given image in a series without going through the up
and down buttons
Allows user to coalesce/expand this icon column
What is MyMedPix247 Messaging?
MyMedPix247 Messaging is a tool that allows registered users to communicate with
others via internal and external messaging channels.
Use this feature when you already know the MyMedPix247 username of the person you
wish to send a message to. The message sent will include your MyMedPix247 username
and email and will be sent both internally to the username of the recipient and
externally to the username's email of record (such as a Gmail, Yahoo or Hotmail
Use this feature when you wish to contact someone who does NOT have a MyMedPix247
username, or if they do have one but you don’t know what it is. This is exactly
the same as emailing them the regular way, the benefit being that you do not have
to leave the MyMedPix247 site or app to contact them. Simply enter the email address
of the person whom you wish to message and a message will be sent showing your MyMedPix247
username and email address.
To use Messaging, follow these steps:
1. Click on the Message tab
2. Select either Internal Messaging System or External Messaging System
3. Type in your message and hit Send
How do I share my study/images with others?
Refer to the Help Function after you set up a profile for sharing images. Once you
upload the studies, reference help creating and communicating with your group or
Why would I want to link usernames and how do I do that?
You may want to link all of your usernames together for the ease of seeing your
images consolidated under one login. For example, after your visit to Radiological
Center A they will upload your files to MyMedPix247 and assign you a username and
password so that you may view your images anytime, anywhere. The following week
you visit Medical Center B and they also upload your files for you on MyMedPix247,
assigning you a different username and password than Radiological Center A. By linking
the different usernames you will have access to all of your studies under one simple
Alternatively you can give your username to the facility and they can upload your
studies to that username without having to create another username.
To link your different usernames together follow these steps:
- Click on the Link Users tab
- Enter the password of the username you are currently signed
into the site with
- Enter the username you want to link to along with its
- Click the LINK button and the accounts are now linked
- If you were given a username and temporary password from an institution
another user, you will be given the option to link the new username with the
established one when you first sign in with the new username.
Note that you are able to link as many accounts to each other as you like
How to I undo my linked usernames?
If you no longer wish for your usernames to be linked together,
or you wish to remove just one:
1. Click on the Link Users tab
2. Click on the Remove Link button
3. A list of the different usernames you are linked to will appear
4. Click on Remove Link next to the username you wish to unlink
What are Groups?
A Group is defined as a number of users who have a common interest in specific radiological
studies. A group can be the medical staff of a hospital, the radiologists of a radiology
group, or healthcare providers of a clinic. Patients are also able to form groups,
inviting their alternative medicine providers, family members and second opinion
consultants to view their images.
How do I form a Group?
To create a Group, you must use the Detailed View (not Simplified):
- Click on the Group tab, located on the right side of the top
- Click on Create Groups
- Type in the name you want to call the Group (eg: JaneXrays2010)
- Hit the Tab key and immediately below it will tell you if your
desired name is
Available or Already Taken
- You then have the option of adding a description, making your
to others and limiting the size of your group
- Hit Request button and a pop up box will tell you that your Group
- You can view and access this group by clicking on the My Groups
Helpful tips on creating a Group:
- The person who creates the Group becomes the Group Administrator
and is able
to issue invitations to others to join the Group as well as revoke Group
membership status to individuals
- You will most likely want to make your group 'Searchable' by
clicking that option.
This allows potential members to search for your Group and request to join
- After a while you may want to uncheck ‘Searchable’
in order to avoid unsolicited
requests from others to join your Group. You can still initiate and invite people
join your Group via our Messaging feature or via email, however your
“Searchable” box must be checked in order for the invited guest to find
doing a search for your Group name on the site
How do I join a Group?
To join a Group that has already been formed, follow these steps:
- Click on the Group tab in the Detailed View
- Click on Join Group tab
- Search for the Group you want to join by typing its name, once
that group is
found a ‘request to join the group’ hyperlink appears.
- Click on it, a dialogue box opens, write your message and send
The Group Administrator will contact you to let you know if you have been accepted
or rejected. If you are unable to find a Group via Search on the site, contact the
Group Administrator and have them make sure that their Group is “Searchable”.
As the Group Administrator, how do I accept a request to join a Group?
As the Group Administrator you may receive an internal message containing a request
from someone to join your Group.
Follow these steps to either accept or deny the request:
- Click on Messages tab to read the message
- Click on Groups tab
- Go to My Groups tab
- Select the Group Name that you want to add this person to
- Click on the + sign in front of the Group to expand it
- Locate the requesting person and click on Accept or Reject button
- The person requesting membership will be notified via email of
How can my medical advisors communicate with each other about my files?
Medical professionals may communicate with each other via the MyMedPix247 messaging
system (internal or email), or they may create, file and reference reports to be
viewed by other medical providers at a later time.
How many medical professionals can access a file/study at one time?
The beauty of MyMedPix247 is that our credo of ‘anytime, anywhere’ can
also be extended to ‘anyone’ – as long as they are specifically
invited by you to view your images. There is no limit as to how many of your invited
people can view a file, and all at the same time if they need to. This ability facilitates
a group consultation very nicely.
Does this site follow the HIPAA Guidelines/rules?
Yes. Our servers are very secure, and you have full control over who can see the
studies you have uploaded. For a full review of HIPAA guidelines, please visit this